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MANAGEMENT SERVICES

  • Regulatory compliance water sample collection

  • Operation and maintenance of system components including water treatment systems 

  • Repairs and oversight

  • Meter reading

  • System upgrades, technical advisory and project management

  • Consumer Confidence Reporting and public notification

  • Water Use Efficiency Reporting

  • 24-Hour Emergency Response and On-Call services

UTILITY BILLING

  • We follow YOUR billing policies.

  • System has option to utilize electronic statements and payments for customer or physical billing statements with return stub & envelope included.

  • Read meters and input the data, if required and contracted to do so.

  • Process customer payments and deposit directly into water systems account.

  • Calculation of penalty &/or service charges, dues, etc.

  • Preparation and mailing of customer billing statements.

  • Aging receivables statements.

  • Water service suspension, assist with lien filing, etc. Allowable per billing policies & by-laws.

  • For your customer’s convenience, we provide a reliable, consistent point of contact for questions regarding account status, payment issues, etc.

ENGINEERING

  • Functionality and Affordability as a standard.

  • Emphasizing Projects for Small Systems (1-3,000 connections)

  • Source Approval

  • Distribution System Designs (Are you planning for the future appropriately? Is your engineer specifying affordable and reliable materials?)

  • Capacity Analysis (Do you have enough water to expand? Do you have enough to meet the needs of your current system?)

  • Water Treatment: Iron, Manganese, Arsenic, PFAS, Chlorination, Corrosion Control, Taste and Order etc. 

  • System Evaluations

  • Reservoir Evaluations

  • GIS Mapping

  • As-Build Drawings

NWS SERVICES

PLANNING SERVICES

  • Small Water System Management Programs (SWSMPs) and Water System Plans (WSPs)

  • Utilities and Transportation Commission (UTC) Rate Cases

  • Capital Improvement Programs

  • Reserve and Rate Studies

  • Assistance with Funding through USDA and DWSRF

  • Project and Construction Management

  • Water Right Assistance

CROSS-CONNECTION CONTROL

  • Policy, Program and Backflow Incidence Response Plan Set Up

  • Commercial & Residential hazard identification

  • On-going support for systems of all sizes

  • Annual testing program tracking and notification

  • Annual Summary Reporting to Department of Health

FINANCIAL MANAGEMENT

  • Maintaining a system checking account at a financial institution of NWS’ choosing with a stated intent to minimize expenses
    associated with the maintenance of this
    account

  • Management of Accounts Payable up to a specified authorization limit.

  • Paying water system bills.

  • Keeping a set of financials utilizing QuickBooks, which are available to the water system upon request and/or at a specified time interval.

  • Pre-tax preparation and submission to a Certified Public Accountant prior to final submission to the IRS.

  • Lien Filing/Release.

REPAIR SERVICES

  • Water system troubleshooting.

  • Water meter installation/repair.

  • Water main leak repair.

ECOLOGY REQUIREMENTS

  • Gather required data and submit to Department of Ecology on your behalf tailored to your specific system needs.

  • Source meter reading and recording, static water level measurement and collect annual samples for ecology standards.

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